TERMS & CONDITIONS
BYOTA INC & MUNDO DIARY
MAKING A BOOKING
BYOTA INC. & Mundo Diary powered by BYOTA accepts bookings through Solution Providers or on-line. All communication regarding the tours as well as all payments and/or refunds are to be conducted through our support ticket system. A deposit or full payment by credit card (Visa, MasterCard or American Express) is required at the time of booking. Your authorization to use your credit card for deposit and/or final payment indicates your compliance with our booking terms and conditions, whether or not you have actually signed the appropriate document. Faxed, online, emailed or verbal authorization of your credit card confirms your reservation. Final payment is due 60 days prior to departure. Reservations made within 60 days of commencement must be accompanied by full payment. BYOTA INC. will forward written confirmation and preliminary travel information upon receipt of deposit. Travel documents will be sent 2-3 weeks before departure upon receipt of full payment. Bookings made on BYOTA.ca and Mundo Diary.com are non-refundable unless otherwise specified. Vacation Packages & Travel Products are also subject to the tour operator’s terms and conditions. BYOTA INC. & Mundo Diary powered by BYOTA INC. does not operate in provinces or states covered by provincial or state travel regulatory boards. Please check regulations in your province or state before booking. Bookings made on our site might not ensure that your travel plans are protected or that a Travel Assurance Fund is a possible source of compensation if you don’t get the travel services you bought. It is also your responsibility to contact the airline shown on the tickets 24 hours prior to departure to reconfirm flight time.
We highly recommend purchasing Travel Insurance at the time of booking. Please contact our authorized insurance solution providers via support to get a quote or purchase travel Insurance.
No refund can be made for unused portions of the tour, including but not limited to missed meals or sightseeing. If you must withdraw from the tour for reasons such as illness, be sure to obtain a medical certificate in support of any insurance claim. If, for any reason, BYOTA Inc. cancels the tour, your money will be fully refunded, in which case BYOTA Inc. has no further obligation. All tours and products of BYOTA INC. & Mundo Diary powered by BYOTA are non-refundable.
Your Solution Provider, if applicable, will receive the travel documents no later than 14 days prior to departure. It is the tour participant’s responsibility to obtain, at his/her expense, all documentation required by the relevant government authorities, including those for your return to Canada, Mexico or elsewhere. Ask your solution provider for more details through support. BYOTA Inc. assumes no responsibility for any delay, loss or extra expense incurred as a result of improper or lack of travel documents.
Each passenger will have options and opportunity to deviate from the tour return date. Air deviations will be subject to availability and must be requested prior to departure from Canada, Mexico or the USA. Air deviations will involve an additional cost.
Slight changes in the day-by-day itinerary may occur due to local conditions and or unexpected operational difficulties beyond BYOTA INC. control. Also, should it be necessary, local suppliers reserve the right to substitute tours, performances, meals, etc., with those of equal or greater value, with no further obligation.
Due to recent fluctuation in exchange rates, prices cannot be guaranteed until payment is received in full. This guarantee excludes fuel surcharges and does not apply to any taxes, charges or levies imposed by any government or their agencies. In exchange for this guarantee, no refund will be made if costs are reduced. Prices are per person and in Canadian Dollars, or Mexican Pesos unless otherwise specified.
Travelers should be aware that different living standards and practices and different standards and conditions with respect to the provision of utilities, services and accommodation might exist outside Canada and the USA. Hotel ratings are not based on North American standards; therefore, they cannot be compared to ours judged by our domestic standards. BYOTA Inc. will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. It is understood that BYOTA Inc. will use every precaution to ensure that adequate measures are taken.
During local or national holidays, certain facilities such as museums, attractions, restaurants, sightseeing tours and even shopping may be limited or not available. Alternatives will be offered whenever possible.
SERVICES NOT INCLUDED IN TOUR PRICES
Cost of passports, excess baggage charges, additional insurance, porterage, unless otherwise indicated in the itinerary, personal items such as laundry, cable telephone calls, room service, additional beverage service, meals and transfers not included in the tour, tips to the motor coach driver and local guides, which is subject to your satisfaction with their services; any items not specifically mentioned as included. If necessary, vaccinations are at your expense.
You are required to report any disability requiring special attention to BYOTA Inc. at the time of reservation so we can make all reasonable attempts to accommodate the special needs of disabled travelers. In the event of not being able to do so, BYOTA Inc. is not responsible for any denial of services by carriers, hotels, restaurants and other independent suppliers. Most transportation services including the touring motor coach are not equipped with wheelchair ramps. We cannot provide individual assistance to a tour participant for mobility, dining, or other personal needs.
BYOTA INC., 500 rue St. George Street, Moncton, New Brunswick, Canada E1C 1Y3 & BYOTA INC. MEXICO, Salamanca, Real Ibiza, Playa Del Carmen, Quintana Roo, Mexico (Toll free 1-800-522-6498 Mexico)(1-855-242-0856 Canada), makes arrangements with reputable suppliers and acts only as an agent for the airlines or contractors providing accommodation, transportation, meals or other services, and accepts no responsibility for the quality of services in hotels, on board aircraft or any vehicle used in connection with the trip, nor for delays, loss or damage of luggage, or accident incurred by passengers resulting from the use of these transportation means, whatever the cause. Also, BYOTA INC. and Mundo Diary powered by BYOTA shall not be liable for losses or additional expenses due to customer being late for a service. BYOTA INC. or Mundo Diary powered by BYOTA is not liable or responsible for any loss, injury or damage to person, property or otherwise in connection with any transportation, accommodation, meals, tour or other services referred to herein, or resulting from neglect or default of any person harmed, corporation or other entity engaged to supply the same.
BYOTA Inc. reserves the right to increase its price. If the price increase is greater than 7%, the consumer has the right to cancel the contract for travel services and be refunded the full amount paid for these services unless the increase is a result of Government imposed taxes or fuel surcharges approved by the Canadian Transportation Agency.
MUNDO DIARY CHAT FEATURE
Mundo Diary Chat is an app that connects people with similar interest. The Mundo Diary Chat is a new way to connect with other travellers using Al-driven suggestions, sharing your details with a simple link, and easily connecting with other travellers you’ll actually want to meet. We use AIto filter through the crowd for you. The Mundo Diary chat feature is stored on encrypted servers. Passwords and authentication are managed by Google’s Firebase Authentication Service. Your data is yours. You choose what information you want people to see. Only people who you’ve connected with or received your private share link can view your social links. Even then, they will only see the data that you share publicly on that platform.
Our system reads through test like the bios and descriptions of people you follow or pages you like to determine your interest. We then match you with other profiles interested in similar topics, in much the same way a human would if we gave them the task. The interests we predict for your profile will never be shared. You can easily add or remove social media accounts, or contact channels you want to share when editing your profile card. You chose what information you want people to see.
MUNDO DIARY SAFETY BASICS
Your safety is important to Mundo Diary powered by BYOTA Inc. Take it seriously, we do! Review profiles. Trust your instincts. Be informed about the culture where you are traveling. Report negative experiences by clicking our support button. The Mundo Diary admin team will review any reported negative experiences and any violators will have their account deactivated.
BYOTA INC. is committed to protecting the privacy of your personal information. Our solution providers, online sites and travelers tools collect, store, disclose, use and process personal information about you in order to: a) learn about you to initiate, maintain and enhance our relationship with you in connection with our product and service offerings that we may tailor to meet your needs b) keep you informed about products and services we offer and that we think may be of interest to you c) advise you of products and services offered by other providers that we have screened and approved and that we think may be of interest to you d) administer billing and accounting e) comply with legal requirements f) reserve your trip and process the transactions related thereto with our affiliated companies and suppliers who supply and operate some of the travel products and services we sell.
By requesting travel reservations through our website, or with one of our solution providers or online tools you also grant BYOTA INC. your permission to collect, store, disclose, use and process personal information about you.
1. PRIVACY STATEMENT
Our policies and practices have been designed to comply with the Personal Information Protection and Electronic Documents Act (the “Act”) and any other applicable privacy legislation.
MUNDO DIARY powered by BYOTA INC. respects the privacy of each individual with whom it comes into contact as a user of the Services. MUNDO DIARY powered by BYOTA INC. will not rent or sell any of your personal information to any organization or individual unless you give us permission to do so.
2. PERSONAL INFORMATION
Personal information is information that refers to an individual specifically and that is recorded in any form. Personal information includes such things as age, income, date of birth, ethnic origin and credit records but does not include aggregated data from which the identity of an individual cannot be determined. Information about individuals contained in the following documents is not considered personal information:
- public telephone directories, where the subscriber can refuse to be listed;
- professional and business directories available to the public;
- public registries and court records; and
- other publicly available printed and electronic publications.
In order for the Services to work for all parties, we need to communicate with you. To do this, we require your email address. In order to establish your Account, we also require certain registration data. We may also request additional information to better provide you with the Services.
Mundo Diary does not collect any other personal information that you do not expressly provide. If you do not want your personal information collected, do not provide it to us. If you have already submitted the information and would like us to remove it from our records, or you would like to know what information is held in our records or wish to have any of the information updated or modified, please contact us at the address set forth below. Mundo Diary will not disclose your personal information to any third party without your consent, except as detailed below.
3. USE OF PERSONAL INFORMATION
MUNDO DIARY powered by BYOTA INC. may use and/or maintain records of your personal information such as your name, address and other registration data, current location, job title, interests, images and/or other unique personal identifiers, as the case may be, to provide and facilitate use of the Services.
MUNDO DIARY identifies the purpose for which your personal information is collected and will be used or disclosed. If that purpose is not listed below, we will do this before or at the time the information is actually being collected. You will be deemed to consent to our use of your personal information for the purpose of:
- communicating with you generally about the Services and services provided through or in conjunction with the Services;
- registering your Account with the Services;
- administering and managing the Services and our business operations;
- tracking and reporting on your use of the Services including, without limitation, providing information about your activities to the persons and organizations that you specify during registration for the purposes of enabling enhanced real-time communication between the parties involved in the process;
- protecting against fraud or error;
- understanding and responding to your needs and preferences, including, but not limited to, communicating with you and to provide you with support and other services;
- providing services requested by you including, without limitation, the Services;
- recommending products and services that we believe will be of interest and provide value to you;
- performing statistical analyses of Users’ behavior and characteristics, in order to measure interest in and use of the various sections of the Services * so as to improve design and navigation of the Services and to gather marketing information;
- troubleshooting problems and technical or security issues;
- detecting and protecting against error, fraud or other criminal activity as required by any applicable laws, rules or regulations or governmental requirements;
- complying with legal and governmental requirements;
- processing payments for the Services; and
- fulfilling any other purpose that would be reasonably apparent to the average person at the time we collect it from you.
We may also maintain and use records of such information to send you updates and news about BYOTA & MUNDO DIARY. If you do not want to receive updates, newsletters or other notifications from us, please let us know by emailing us at the email address set forth below. Alternatively, you can opt out of receiving further communications from us by using the response mechanism in our communications with you.
Any personal information or content that you voluntarily disclose while using the Services, which can be viewed by other users thereof, becomes publicly viewable and can be collected and used by others.
Due to the global nature of the Internet, you may be transferring your personal information to countries outside of your jurisdiction of residence, whose legal systems do not offer the same protection for your data as the laws of your jurisdiction of residence.
4. NON-PERSONAL INFORMATION
It is possible that we may also request non-personally identifiable information, like gender, city of residence and age. We may use this data to improve the Services and/or personalize your experience using the Services. This information will only be shared in an aggregate, anonymous form, which means that the information will not contain any personally identifiable information about you or any other person.
5. USAGE INFORMATION
In addition to collecting personal and non-personal information, MUNDO DIARY powered by BYOTA INC. and our third party service providers may also use a variety of technologies that collect non-personal, aggregated information about Users’ and users’ use of the Services. Usage Information may include the browser or device you are using, all of the areas within the services that you visit, and the time of day, among other information. This information is not personally identifiable and will only be used to find out how its Users use the Services. For example, this information may tell us how much time Users spend on the Services. The collection of this information allows us, among other things, to create new features, prepare for traffic load demands and to efficiently distribute communications.
6. EMAIL COMMUNICATIONS
From time to time we may send you e-mail with information and/or special offers that we believe would be of interest to you. All such communications shall be made in full compliance with Canada’s Anti-Spam Legislation. If you do not wish to receive e-mail you can notify BYOTA INC. at any time of your preference. MUNDO DIARY powered by BYOTA INC. may use a reputable third party to deliver email. Such third party is under a contractual requirement to keep all personal information confidential and to only use any personal information for the sole purpose of sending you email on behalf of BYOTA INC. and to return any personal information once their services are completed.
7. SHARING INFORMATION
Except with your consent and as set out herein, we will not sell, license, trade or disclose your personal information to or with others.
We may disclose or share non-personally identifiable information with partners, advertisers or prospective partners or advertisers to help explain our business and the effectiveness of our business or for promotional purposes. For example, we may disclose aggregated demographic information which does not include any personally identifiable information.
MUNDO DIARY powered by BYOTA INC. reserves the right to disclose personal information to a third party if a law, regulation, search warrant, subpoena or court order legally requires or authorizes us to do so.
MUNDO DIARY powered by BYOTA INC. also reserves the right to disclose and/or transfer personal information to a third party in the event of a proposed or actual purchase, sale (including a liquidation, realization, foreclosure or repossession), lease, merger, amalgamation or any other type of acquisition, disposal, transfer, conveyance or financing of all or any portion of MUNDO DIARY powered by BYOTA INC. or of any of the business or assets or shares of MUNDO DIARY powered by BYOTA INC. or a division thereof. MUNDO DIARY powered by BYOTA INC. will secure an undertaking from any such third party to treat the disclosed and/or transferred personal information with the same degree of diligence as had been previously provided by BYOTA INC.
8. ACCURACY AND RETENTION OF PERSONAL INFORMATION
MUNDO DIARY powered by BYOTA endeavors to ensure that any personal information in its possession is as accurate, current and complete as necessary for the purposes for which we use that information. If we become aware that personal information is inaccurate, incomplete or out of date, we will revise the personal information.
We keep your personal information only as long as it is required for the reasons it was collected. The length of time we retain information varies, depending on the purpose for which it was collected and the nature of the information. This period may extend beyond the end of your relationship with us, but it will be only for so long as it is necessary for us to have sufficient information to respond to any issues that may arise at a later date.
VISIT THESE LINKS TO BE A PREPARED AND INFORMED TRAVELER.
Travel and Tourism Canada
Canada Air Transport Security
Global Affairs Canada
Bank of Canada
Gobierno de Mexico
US Bureau of Consular Affairs
Check My Trip
Travelport View Trip
Virtually There – Your Travel Plans
Travel Agent University
Marriott FAM Rates